RETURNS & EXCHANGES

Returns & Exchanges
We want you to love your order. If something isn’t quite right, we’ll help you sort it quickly and fairly.

Return window
You can request a return within 14 days of receiving your order. 

Return conditions
To be eligible for a return, items must be:

  • Unworn, unwashed and in original condition
  • With all original tags attached
  • Returned in suitable packaging

Non-returnable items
For hygiene reasons, we can’t accept returns on earrings or socks/hosiery once opened, unless the item is faulty. (Edit this list to match your products.)

How to start a return
Email us at gem@thecoastalboutique.com with:

  • Your order number
  • The item(s) you’d like to return
  • The reason for return (helps us improve fit and product info)

We’ll reply with simple instructions.

Refunds
Once your return is received and checked, we’ll process your refund back to the original payment method. Please allow 3–5 working days depending on your bank.

Exchanges
If you’d like a different size/colour, message us and we’ll do our best to reserve it. If stock is limited, we may recommend placing a new order and returning the original item for a refund.

Return postage

  • Return postage is paid by customer unless the item is faulty or incorrect. 

Faulty or incorrect items
If something arrives faulty or we’ve sent the wrong item, please contact us within 48 hours and we’ll make it right.

Need help choosing?
If you’re unsure on sizing or fit, message us before ordering — we’re happy to advise.

General

Yes, we do. You’re always welcome to visit us in store if you’re local or on holiday in Devon, and our online shop brings the same friendly, personal service to wherever you are.

We’re based in the heart of Honiton, Devon in the UK. Our coastal lifestyle and local community are at the center of everything we do, from the brands we choose to the way we look after our customers.

Yes. Our website uses secure checkout and trusted payment providers, so your details are protected. You can shop with confidence.

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. U.K. orders will take 2 - 4 business days to arrive. Full delivery details and costs are clearly shown at checkout so there are no surprises.

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We aim to dispatch orders promptly, with UK delivery usually taking 3-5 working days. Full delivery details and costs are clearly shown at checkout so there are no surprises.

Returns

Yes. If something isn’t quite right, you can return it in line with our returns policy of 30 days if you have purchased online, and up to 7 days from our high street store for a refund. We will also create a credit note to be used in store for up to 6 months if the
unwanted item is brought back in store between 7 to 14 days of receipt. We want you to feel happy and confident with every purchase.

We’re always happy to help with exchanges where possible. If you need a different size or style, just get in touch and we’ll guide you through the best option. To adhere to Health & Safety Guidelines, we are unable to accept a return or exchange for
pierced earrings.

Sizing

Most of our branded clothing such as Alice Collins and Pinns comes up true to size. We also stock the One Size “Made in Italy” range which generally fits a UK size 12-16. Our plus size range fits a UK Size 16 – 20. We always encourage you to try items on in store to make sure. If something comes up slightly generous or a little snug, we’ll always mention it on the product page so you can order with confidence.

If you’re between sizes, we usually recommend sizing up for a more relaxed, coastal fit – especially for knits, tops and layers. If you prefer a neater look, sizing down can work too. If you’re unsure, just drop us a message – we’re happy to help.

Yes, most of the shoes we stock are true to UK sizing. Brands like Lunar, Tamaris and
Heavenly Feet are chosen for comfort and reliable fit. If a style comes up slightly roomy or snug, we’ll flag it clearly on the product page.

Our Products

We prioritise comfortable, wearable fabrics such as cotton blends, soft knits, linen mixes and breathable synthetics. Each product page includes fabric details so you know exactly what you’re buying.

Most of our shoes are designed to be comfortable straight away. Soft linings, flexible soles and cushioned footbeds mean very little breaking in is needed for everyday wear.

Care instructions are always included on the label, but as a general rule, washing on a gentle cycle and avoiding high heat will help your clothes keep their shape and help the colour last for longer.